FAST QUEUE AUTOMATED QUEUE MANAGEMENT SYSTEM
1. FAST QUEUE AUTOMATED QUEUE MANAGEMENT SYSTEM
Fast Queue queue management system is an online queue number system designed by FAST QUEUE CO., LTD.
• The system integrates full features for users to get numbers, staff to call numbers to counters,
admin management, service quality evaluation and visual dashboard reporting system.
• Each facility will have its own queue management website, supported 100%, 24/7 by Fast Queue
team.
2. MINI QUEUE AUTOMATED QUEUE MANAGEMENT SYSTEM
Mini Queue queue management system is an online queue number system designed specifically for facilities
with relatively stable transaction volumes, with few sudden changes.
• Each facility will have a QR code for users to get numbers. This is a cost-effective and optimal
solution for the future.
• Allows getting numbers by time slot.
• Smart scheduling based on time slot and number of waiting customers.
* Managed centrally by Fast Queue admin.
SYSTEM FEATURES
Web App - Get Queue Number Online ↵
• Get queue number online. After user scans QR code, user will enter information. Select
configured service.
• Allows optional input of information: Name, ID Card, Phone Number, etc...
• Electronic ticket allows viewing current serving number.
• Evaluate service quality after transaction ends.
• Save electronic ticket as link, easy to reopen anywhere.
• Notification inviting customer to counter right on ticket.
• Automatically save user information on browser.
• Multi-platform operation on web browsers: Chrome, Safari, FireFox, Coc Coc.
• Requires internet connection.
Web App - Teller Call Number ↵
• App for Teller - Staff calling numbers to counter.
• Allows multiple tellers to log into 1 service. Each teller only serves 1 service at a time.
Can configure teller to serve at specific counter.
• Display all customer information, allowing teller to be more proactive in transactions.
• Can change representative image corresponding to counter display TV.
• Shows current serving number, number of waiting customers.
• Send evaluation request when transaction ends. Unlimited recall numbers.
• Automatically call number to counter when counter is empty.
• Multi-platform operation on web browsers: Chrome, Safari, FireFox, Coc Coc.
• Requires internet connection.
Web App - Admin - Dashboard ↵
• App for Admin - Service operator.
• Configure necessary services: Add, delete, edit services
• Update other information for facility.
• Available visual Dashboard reports: Number of customers served (Total, by month, by year, by
service).
• Export excel reports with full information.
• Multi-platform operation on web browsers: Chrome, Safari, FireFox, Coc Coc.
• Requires internet connection.
Web App - Counter Display using TV ↵
• Display at counter using TV
• Configure name, service, counter, staff photo accordingly.
• Output signal to TV through Android Box
• Multi-platform operation on web browsers: Chrome, Safari, FireFox, Coc Coc.
• Requires internet connection.
• Can display advertising videos (sample 2)
Web App - Main Display using TV ↵
• Display at main area using TV
• Output signal to TV through Android Box
• Multi-platform operation on web browsers: Chrome, Safari, FireFox, Coc Coc.
• Requires internet connection.
• Can display advertising videos.
Printer - Capacitive Touch Queue Number Station ↵
• Capacitive touch queue number station
• High-speed thermal printer, automatic cutter
• Print logo, service name, counter number, expected service time on ticket
• Simple installation by connecting to WiFi network. Install once, use long-term.
• Electrostatic painted iron case - matte black
• Printer and touch key communication: RS232
• Dimensions: 20x15x45cm (DxWxH)
Printer - Tablet Touch Queue Number Station ↵
• Tablet touch queue number station
• Tablet LCD screen 2K resolution - 11 inch
• Customize multiple information on screen
• High-speed thermal printer, automatic cutter
• Print Vietnamese with full diacritics
• Simple installation and operation. Install once and use long-term
• Android software designed by Fast Queue - stable operation
• Touch screen and printer connection: USB
• Dimensions: 20x15x45cm (DxWxH)